At whitecapsfcshop.com, your complete satisfaction is our greatest concern. Please follow these instructions if you wish to return or exchange your product(s):
All returns must be in new, unworn condition (unless items arrived damaged.)
In order for a return to be properly checked in to our warehouse, a Return Merchandise Authorization # & shipping label is required. Returns will not be accepted at our location without a RMA #. To obtain an RMA please email us at firstname.lastname@example.org or call us at 855-720-9264 and speak to a customer service representative.
Please have your order # ready, the product you wish to return/exchange, and reason for return/exchange. A representative will respond to your message within 1 business day.
Pack the item in a secure box, include your original packing slip and write the RMA# on the outside of box and return to the address below using a carrier that issues you a tracking number.
Unless your item(s) were incorrectly shipped or they were damaged, it is the customers responsibility to pay for return shipping to:
1375 Odlum Drive Attn: Fanatics
Vancouver Whitecaps FC Web Shop
BC, V5L 3M1
We cannot assume responsibility for lost items that are returned with no tracking number.
Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed less your original shipping fee; a credit will be automatically applied to your original method of payment within 7 days.
Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 30 days.
In addition, you have the option of returning your order to your local stadium or store in Gastown, Vancouver.
Please call 855-720-9264 or email email@example.com within 24 hours of receipt of package if your merchandise has been damaged in transit of shipment or is defective.
For damaged items, we may issue a "call tag" to have your package picked up or we may email you a prepaid return label.
On damaged shipments, we may ask you to provide an image of the damaged item(s.)
The customer should HOLD the package for the carrier service to pick up the package for inspection.
It is the customers’ responsibility to see that the package is available for pickup by carrier, or to drop off the package within 7 business days of receipt to be eligible for refund.
The customer must save all original packaging including packing materials to reseal the package for return. Damage claims will not be processed if the item is not in its original packaging.
If the transit carrier determines the item was damaged during transit we will issue a complete refund of the purchase price of the item and shipping charges back to the credit card used to make the purchase.
Items NOT Eligible for return or exchange:
Merchandise that has been delivered more than 30 days prior to emailing firstname.lastname@example.org.
Merchandise that has been worn
Merchandise that does not have the original tags attached